My Reward Credits was declined.

Stores usually decline Reward Credits for 11 reasons, with the most common reasons being:

• Another link was clicked on immediately before purchase
• Coupons from outside of your Reward Credits website were used
• Cookies were blocked by anti-virus software.

1. Your cookies were turned off or being blocked by software like AdBlock or Anti-Virus programs.
2. You entered a coupon code not found on/or associated with Georgia Power Customer Rewards during the checkout process for the merchant.
3. You cancelled or returned the order.
4. You used a discount offer not offered by Georgia Power Customer Rewards.
5. You placed the order offline by calling the merchant.
6. You purchased a gift card or gift certificate.
7. You bought an item that did not qualify for Reward Credits.
8. The terms of the offer were not met. Please check the Reward Credits guidelines of each merchant.
9. You purchased an item online, but picked the order up in store. If we have not expressly noted that you can earn Reward Credits rewards in the Reward Credits guidelines for the merchant, you will not earn Reward Credits for your purchase.
10. You purchased prescription medications. Prescription medications (for humans & pets) are not eligible for Reward Credits.
11. You purchased a gaming system. Most merchants do not pay Reward Credits on gaming systems. Please check merchant guidelines.